Refund Policy
Effective Date: 01.05.2023
At PromoteStream, we prioritize your satisfaction with a Buyer Protection guarantee for every purchase. This policy outlines the terms under which you can request a refund. If we do not deliver the services as promised within the specified timeframe, you may be eligible for a full or partial refund.
Please review our refund policy carefully before making a purchase. By placing an order with PromoteStream, you agree to these terms. We reserve the right to amend this policy at any time, with refunds being granted at our sole discretion.
Refund Eligibility
You may qualify for a full or partial refund if we fail to deliver the purchased services within the designated period due to our actions or inactions. If you believe you are eligible for a refund, please contact our support team promptly. We strive to resolve any issues amicably, which may include issuing a refund for non-delivery. All refund requests must be submitted in writing to our customer support team.
Exclusions and Limitations
Our refund policy does not apply if the customer breaches our terms of service. This includes running multiple promotional campaigns simultaneously, modifying social media accounts during service delivery, or using our services in an unethical manner. In such cases, we may withhold all payments and deny any refunds.
We are not responsible for delays or interruptions caused by factors beyond our control, such as social media platform outages or external network issues. Each refund request will be assessed individually at our discretion.
Order Cancellation
You have the right to cancel your order and request a full refund if the order has not yet been processed. Once an order is in progress, it cannot be canceled. If you need to cancel an order due to a mistake or change of mind, contact our support team immediately. We will consider cancellation requests fairly, but we reserve the right to refuse refunds once order processing has begun.
3. Refunds and Cancellations
All sales are final once the campaign has been started or delivered, as outlined in our Refund Policy.
We reserve the right to decline refund requests if:
- The service was already initiated or completed
- The request is based on subjective dissatisfaction or personal preference
- The payment was marked as unauthorized without contacting us first
4. Chargebacks & Dispute Policy
We treat fraudulent chargebacks as abuse. If you initiate a chargeback after service delivery, we will:
- Submit detailed evidence (including IP logs and delivery confirmation)
- Permanently block your access to our services
- Forward the case to legal/fraud monitoring agencies if applicable
5. Service Delivery
Services are typically delivered within the time frame listed on each product page. Delays can occur due to platform limitations or data issues provided by the user.
You are responsible for verifying that your profile is active, publicly visible, and eligible for external promotional efforts.
6. Limitation of Liability
We are not liable for:
- Platform algorithm changes
- Account restrictions or platform actions taken by third-party platforms
- User-provided input errors
Use of our services is at your own risk.
7. Governing Law
These Terms are governed by and interpreted in accordance with the laws of your country or jurisdiction. Any disputes shall be resolved in the appropriate courts within this jurisdiction.
8. Contact
For any inquiries, contact us at:
📧 support@promotestream.com
Need Assistance?
If you have any questions about our refund policy or your eligibility for a refund, please reach out to our customer support team. We are here to assist you and provide any necessary information.
This policy is designed to provide clarity and ensure a smooth experience for our customers. Your satisfaction is our priority, and we are committed to delivering quality service.
